Essential qualifications for service management
Essential qualifications for service management
A successful senior manager should have all the qualities of a manager and in addition he should also have the following qualities:
1. Enthusiasm, Patience, Punctuality and Decision: He should be able to generate enthusiasm among the people working under him. He should be able to take decisions at appropriate time. He should have enough patience in times of difficulties. he needs motivationAnd there should be a clear understanding of the methods.
2. Cooperation with other departments: It should have close and intimate relations with other departments. Cooperative work involves meeting with his colleagues from time to time to understand their concerns and their reactions to various problems and chosen expectations. Only in this way can motivation be increased through a solid service-class policy which should not be rigid.Rather, it should change from time to time according to circumstances.
3. Thinking objectively: He should have a clear idea about the objectives of his work. For this purpose it should be able to implement training programs for its own staff. Instead of centralizing the duties, authorities were imposed on others to increase the efficiency of the service staff and work.should go.
4. Loyalty to the company: He should remain loyal to the company and its basic policies. Even when he does not agree with a particular policy that has been imposed on him, he should continue to act as a disciplined soldier by expressing his disagreement and viewpoint in polite words to his superiors.
5. Empathetic: A good senior manager is sympathetic towards all the people working under him.Has the quality of being very sympathetic. This does not mean any weakness in carrying out routine tasks and following instructions in day-to-day work. Apart from this, other important qualities that a senior manager should have are as follows:
1. He should have a mind capable of creative thinking.
2.He should know problem-solving techniques and motivate employees,Must have the ability to motivate and direct.
3.He should have personal integrity so that employees have confidence in him.
4.He should have a well-developed personality and refined tastes and habits.
5.He should have the ability to inspire confidence among his colleagues.
6.He should have the ability to express his ideas quickly and convincingly.
7.Having all the qualities of a good leaderNeeded
(viii) He should have the ability to create recognition for himself.
(ix) He should have the necessary capacity to handle serious service-related matters as and when necessary.
(x) He should be ready to cooperate with his subordinates in times of difficulties.
